If you receive your invoices and pay your bills on time, we sincerely thank you, and there is no need for you to read further. . .

Invoices will be sent to you by email during the first week of each month. If you prefer, we will be happy to send your invoice by email.  Payment needs to be received in our office by the 30th of the month.

If payment is late (received after the 30th) or not in full, Wave's End Services, LLC reserves the right to add a 2% late payment fee to your next monthly invoice.  The minimum late payment fee is $20.00.  The purpose of this is to defray the costs associated with collecting late payments. 

Like you, we are a small business that depends on prompt payment to meet expenses.  If you're concerned about a payment, please call and talk to us!  We're reasonable people who want you to succeed.  But, we need to be successful, too, and delinquent accounts over 90 days may be turned over to a collection agency. 

Delinquent accounts are subject to termination of services (e.g. website access suspended if we host the site) You will be notified if it is necessary to take this action.  Customers who wish to stop services with Wave's End Services, LLC must contact us to request discontinuation of services and receive confirmation back.  Non-use of account does not constitute cancellation.   Wave's End Services, LLC reserves the right to refuse the transfer of a web site to another server if the account has an unpaid past due balance.

So, it really is quite simple.  Wave's End Services, LLC will work very hard to meet and exceed your expectations for web design, hosting, upkeep, consulting, or any other service you arrange with us.  In return, we ask that you pay your bill on time and in full.  It's a win/win situation!